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Refunds

Refund Policy

Last updated:

Short version

If you haven’t used any credits and it’s been less than 14 days, email us and we’ll refund you — no questions asked. Once any credits are used, the purchase is final. Credits never expire so there’s no rush to use them.

Refund eligible
  • You purchased credits and have not used any of them.
  • You request a refund within 14 days of purchase.
  • Technical issues on our end prevented you from using a fill you paid for.
Not eligible
  • You have used one or more credits from the pack.
  • More than 14 days have passed since the purchase date.
  • You changed your mind after fills were consumed.
  • Your account was suspended or terminated for violating our Terms of Service.

How to request a refund

  1. 1Email [email protected] with the subject line “Refund request”.
  2. 2Include the email address on your FillDef account and the approximate date of purchase.
  3. 3We will verify eligibility and respond within 2 business days. Approved refunds are processed immediately via our payment provider.

Frequently asked questions

What counts as a 'used' credit?
A credit is consumed when a fill completes — whether the fill used the local dictionary or the AI provider fallback. Partial fills that error before completion do not consume a credit. Free-tier fills are not credits and are not refundable.
What if a fill failed due to a bug on your side?
If a fill fails due to a confirmed bug on our end, we will restore the consumed credit to your balance. Email us at [email protected] with the date, form URL, and a brief description. We aim to resolve credit disputes within 5 business days.
Can I get a partial refund for an unused portion of a pack?
No. Refunds are all-or-nothing per purchase. If you have used any credits from a pack, the pack is non-refundable. We recommend starting with the Starter pack ($2.99 / 100 credits) to evaluate the Service before purchasing larger packs.
How long does a refund take?
Once approved, refunds are processed immediately. The time for the funds to appear depends on your card issuer — typically 5–10 business days.
Do credits expire?
No. Paid credits never expire. You can use them at any time, even years after purchase.
What happens to my credits if I delete my account?
Unused credits are forfeited when you delete your account. If you have a significant unused balance and are considering deletion, contact us first — we will do our best to accommodate a pro-rated refund at our discretion.

This Refund Policy is part of our Terms of Service. For any disputes not resolved by this policy, our Terms govern.